HR runs on conversations that have to be survivable when they are repeated back to you months later. A grievance outcome, a probation decision, an investigation interview — the words are the work, and getting the tone wrong costs more than getting the grammar wrong.
Після курсу ви вмієте —
- Deliver a grievance outcome the employee will not accept, and hold that finding through three rounds of challenge
- Run a probation review that stands up when it is read back in a tribunal
- Say no to a pay request without closing the conversation down
- Chair an investigation meeting where two accounts contradict each other
Що охоплює курс
- Recruitment & SelectionБаза
- Employee RelationsБаза
- Performance ManagementБаза
- Compensation & BenefitsРозширення
- Learning & DevelopmentРозширення
- Compliance & LegalСпеціалізація
- Personnel AdministrationСпеціалізація
Базові теми є в кожному форматі. Розширені та спеціалізовані відкриваються на 16 і 26 уроках.
Приклади лексики
З теми Recruitment & Selection — 420 термінів у повному курсі
Person specification
to draw up / meet a person specification
The person specification lists CIPD Level 5 as essential.
Essential criteria
essential / desirable criteria; to meet the essential criteria
Only two applicants met all the essential criteria.
Desirable criteria
desirable criteria; listed as desirable
Workday experience is desirable, not essential.
Job description
to write / update a job description
The job description hadn't been updated since 2019.
Key responsibilities
key responsibilities; to set out the key responsibilities
Lead complex ER cases is the first of the key responsibilities.
Job title
an accurate / inflated job title
The job title says Coordinator but the role is a Specialist.
Переклади покажемо після перевірки носієм мови.
З уроку 7 — Grievance Procedures
Employee Relations
Мета уроку, як її сформульовано — learner can deliver a grievance outcome the employee will not accept, and hold that finding through repeated challenge — restating the same position in different words without conceding it and without hardening into bluntness.
- 01
The finding, three times
- Following investigation, your grievance has not been upheld.
- I understand you don't accept that, and the outcome stands.
- I'm not able to reopen the finding — but I can explain how the appeal works.
Same position. Different words. No escalation.
- 02
What blunt costs you
- "I've already told you. The decision is final."
True, and now the argument is about you rather than about the finding.
- 03
Task: the outcome meeting
20 minutes. No preparation. Roles are assigned now. The finding does not change. The employee still has to be manageable on Monday.
- 04
Field Task 7
Part A · Desk — 20 min. In the booklet. Part B · Live — 10 min at work. Use it for real this week. Reviewed at the start of Lesson 8. Part A is not collected.
Чотири послідовні слайди з одного уроку — саме так, як їх показують в аудиторії. Таких уроків двадцять шість.
Доступний як12 · 16 · 26 уроків
Почніть тут
Запишіться на розмову. Вирішите потім.
Двадцять хвилин по телефону або за столом. Ви вийдете, точно знаючи, в якому місці ваша англійська підводить, — а це варто мати незалежно від того, чи запишетесь ви до нас.